What are Business Intelligence (BI) applications? The CyTrack BI suite is a set of applications that deliver historic and current information on business communications, supporting better business analysis and decision making.
All businesses need to live by the laws of efficiency, speed and great customer service. Creating exceptional value with the highest effectiveness is the goal.
The old adage of ‘what gets measured gets managed’ continues to apply today and it is through measuring performance that businesses can ensure they meet these critical benchmarks Report consists of 4 specific solutions : Report Limited/Premier/Ultimate - SQL based data warehouse & reporting service that stores and reports on information collected from telephony platforms, contact centres and other CyTrack applications such as CyDesk and also voice recording Report ACD - integrates with select telephony platform Automatic Call Distribution (ACD) systems, providing real time statistics on agents & queue groups. The powerful CyReport SQL database enables access to a wide range of Telephone Call Accounting and ACD Reports. Report Hospitality - a vertical solution for the hospitality industry that provides a simple hotel/motel front desk interface for check-in/check-out and bill preview. Additional features provide for miscellaneous charges and custom rating of calls per customer segment.Report Service Bureau – a vertical solution for the serviced office environment that enables reporting & billing for multi-tenanted physical & virtual office environments. Report ACD, Premier & Ultimate are also equipped with the Business Intelligence Dashboard - a web based, real time dashboard screen and threshold alerting service thatis user configurable.
Powerful Business Intelligence Suite for reporting, analysis and escalations
Compatible with most telephony platforms Web based cliento